Terms and Conditions

Welcome and thank you for choosing the YMCA of Greater Toronto. Our charity provides individuals to enhance their health and well-being while showing their support to the Ys community led initiatives.

Please review the following Terms & Conditions carefully.

The YMCA of Greater Toronto welcomes your participation to support the vibrant and interactive spirit of the YMCAs online community. Your comments, posts, messages and creative content are welcome on our online channels provided they encourage a respectful dialogue and comply with these Terms of Use and the YMCAs mission, values and policies.
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YMCA commitment to privacy
The YMCA of Greater Toronto is committed to protecting personal information by following responsible information handling practices. We collect and use personal data in order to better meet your service needs, to ensure a safe environment while members are using our services, for statistical purposes to inform you about the YMCA program in which you are registered, to complete payment transactions and to satisfy regulatory obligations. You may also hear from us periodically about other YMCA programs, services and opportunities that may interest and benefit you. Visit our website at www.ymcagta.org for more information on our YMCA privacy statement.
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Content Posted by the Public
You are responsible for the content you post to an online channel. The YMCA reserves the right to delete, remove, or not accept any content you submit that the YMCA believes, in its sole and unfettered discretion, is objectionable or that: may be unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, hateful or discriminatory; impersonates any person or entity, or falsely states or otherwise misrepresents your affiliation with a person or organization; may infringe another person's intellectual property rights, including copyright; is personal information published without the consent of the person to whom the information relates; is unrelated to the content of the relevant channel; links to material that is not directly related to the discussion on the relevant channel; is commercial promotion or spam; violates any law or material not in keeping with the safe and welcoming environment of the YMCA
While the YMCA will attempt to remove or edit any such objectionable content, it may not be possible to review all content immediately.
Therefore, you acknowledge that all content submitted to an online channel expresses the views and opinions of the person submitting it and the YMCA bears no liability for the content.

The content you submit to an online channel remains your property, but by submitting it, you give the YMCA an ongoing license to use, reproduce, publish, display, distribute, transmit, modify, adapt and create derivative works of such content without payment of any compensation to you. You also waive any moral rights you may have in any content you submit. This license continues even if you stop using the relevant online channel. You also agree that you will respect the intellectual property rights of others when using online channels and for all content you submit to a channel.
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Content posted by the YMCA
All content contributed by the YMCA to its online and social media channels, remains the property of the YMCA. In order to reproduce this content permission is required from the YMCA, except that the content may be reproduced in accordance with the Terms of Use.
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Your Choice
You can access our websites and browse our site without disclosing your personal information, unless you choose to provide that information in order to register for YMCA programs or services.

We do collect the personal data you volunteer online, or when you make use of or register for our programs and services, in order to better meet your program, service and information needs. We may also collect personal information in order to satisfy legal, government and regulatory obligations.
We do not sell personal information we collect. We will not disclose your personal information to anyone else without your prior knowledge or consent, except when required by a government body or agency, or as permitted by law.
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Cookies
Whenever you use our websites, information may be collected through the use of cookies and other technologies. By using our websites you agree to our use of cookies as described in this Cookie Notice.

In order to provide you with a more personalized and responsive service we do use small text files called cookies to remember and store information about how you use our websites. Cookies contain small amounts of information and are downloaded to your computer or other device by a server for our websites. Your web browser then sends these cookies back to our websites on each subsequent visit so that it can recognize you and remember things like your user preferences. Some of the cookies we use are necessary to enable you to move around our websites and use its features, such as accessing secure areas that may contain content for registered members. Cookies also record information about the choices you have made to allow us to tailor the site for you; for example to remember your preferred YMCA Centre location. This information is usually anonymized and is not used for any other purpose. You can find more detailed information about cookies, how they work and how you can modify your computers settings to block or filter cookies at http://www.aboutcookies.org/.

The YMCA also uses Google Analytics to measure and improve the performance of our Websites. The analysis allows us to gain insight into the way the YMCA Websites are used what content is most popular, what times of day people visit the site, what types of computers/web browsers visitors are using, etc. Your searches remain confidential and anonymous. For users who prefer to disable Google Analytics tracking, Google provides a browser add-on that automatically prevents any usage information from being sent to Google Analytics. Find more detailed information about Google Analytics.
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Social buttons
We use social buttons to enable our users to share or bookmark web pages. These are buttons for third party social media sites and these sites may log information about your activities on the Internet, including on YMCA Websites, social media platforms or other websites are not bound by our Privacy Statement. Please review the respective terms of use and privacy policies of these sites, and those of any applications you use to access them, to understand exactly how they use your information and to find out how to opt-out, or delete, such information.
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Email Communications
We may also use tracking technologies to determine whether you have read, clicked on, or forwarded certain email communications we send to you so that we can make our communications more helpful and interesting. If you do not wish us to confirm whether you have opened, clicked on or forwarded our communications, you will need to unsubscribe, as it is not possible for us to send these emails without tracking enabled. Registered subscribers can update their communication preferences at any time by using our online Opt-out form, contacting us at (416) 928-9622 or you can unsubscribe following the instructions in the individual email communications you receive from us.
Services and links of our Website
Because YMCA wants your website experience to be informational and resourceful, our website also provides a number of links to third party sites. The YMCA assumes no responsibility for the information practices of sites you are able to access through our site. We encourage visitors to review each site's privacy policy before disclosing any personally identifiable information.
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Confidentiality / Security
YMCA maintains physical, electronic and administrative safeguards that are appropriate to the type of personal information we obtain from you.

YMCA staff and volunteers having access to personal data are required to respect the confidentiality of personal information and handle it responsibly.
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Electronic forms & communications
If you choose to contact YMCA staff using an e-mail address, social media comment, text message or other electronic communication method, or if you choose to complete an online form provided on our websites, you may be asked to provide your name, e-mail address or other personal information.

The purpose of collecting this information is to allow staff to respond to your enquiry or to evaluate individual web services. Only authorized staff will have access to the information provided and the information will only be used for the purpose it was intended.
If you participate in a YMCA evaluation survey, your information will be kept confidential and your name or personal contact information will never be associated with your responses without your consent.

We will only ask you to provide us with a method of contacting you (e-mail, phone, fax or mailing address) if you wish to be included in future surveys or wish to have us respond to you.
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Disclaimers
Use of and browsing YMCA online channels is done at user's own risk. The YMCA shall not be liable for any damages arising out of your access to, or use of, or browsing online channels or uploading content to an online channel including, without limitation, damage to, your computer equipment or other property as a result of such use or access. Without limiting the foregoing, everything on YMCA online channels is provided to you "as is without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of fitness for a particular purpose or non-infringement.
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Trademark
The official symbols of the YMCA of Greater Toronto may not be reproduced, whether for commercial or non-commercial purposes, without our prior authorization which you must receive in writing from us.
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Terms and Conditions Specific to Event Registration

There may be specific terms and conditions posted on the registration pages for an event that are specific to that event. Please check the home page of the event when you register, to see if there are event-specific terms and conditions.
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Terms and Conditions Specific to Paid Products and/or Services

For Monthly Continuous Memberships: You understand and agree that you will make monthly payments for your membership on an on-going basis. Your membership is continuous and has no fixed end date. You may notify the YMCA at any time that you wish to cancel your membership OR you may use self-service options to cancel your membership. Fees are subject to change upon the provision of a minimum of 30 days notice by the YMCA to the member by mail or email.

Monthly Payments: the monthly payment amount will be clearly outlined at the time of purchase and will be charged to the credit card or Visa debit that you registered with on the day of registration and on the same day on each following month. Applicable taxes (HST) will be applied to the base membership fee.
Rejected Payment: I agree that if a monthly payment is rejected from my bank or credit card company, I will pay the balance owing. If I do not reimburse the YMCA of Greater Toronto within 15 business days after two consecutive returned payments, I understand that my membership will be cancelled with no refund. The YMCA reserves the right to make several attempts to charge fees to your credit card up to 30 days after the declined payment.
I understand and agree:

My account/Credit Card will be debited on or after the day of the month that I originally registered on each and every month.

Funds will be withdrawn from my credit card or bank monthly until I cancel my membership.

It is my responsibility to inform YMCA every time payment information on file changes (new credit card expiry date, change in credit card)

I may cancel my membership at any time, for any reason, by following the cancellation policy. (see item #4 in the General Terms and Conditions below for details)
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Terms & Conditions Specific to Virtual Personal Training

EXPIRY: All Personal Training sessions are valid for 6 months from date of purchase. This applies to package sessions purchased (i.e. punch pass) and monthly membership sessions.

SESSION EXPERIENCE: All sessions are scheduled for 30 minutes with your Personal Trainer. Back-to-back bookings are permitted if you wish to have a 60 minute session. Sessions are scheduled based on pre-determined schedule blocks. Scheduling outside of these blocks is only done in the case of extenuating circumstances such as trainer absence or internet outage. For convenience - packages are available for members in sets of 4, 8 and 12. The unit price is the same regardless of quantity. Virtual Personal Training is conducted over Zoom we strongly recommend that clients have their camera on during the training session.

REFUND POLICY FOR PACKAGE SESSIONS: If you wish to withdraw from Personal Training and get a refund for any unused personal training sessions, you may do so prior to the expiry date. A $50 administration fee will be applied.

Exceptions to the refund policy: Buyers remorse full refund is available if requested within 10 days of purchase. If the YMCA is unable to find a suitable Trainer for the client in a timely fashion, a refund will be issued, without an administration fee.

24 HOUR CANCELLATION: Clients who wish to reschedule a booked appointment must provide a minimum of 24 hours notice. Clients can reschedule their own appointments in the SFG app. Sessions that are not rescheduled in this time frame will be forfeited. Appeals to this policy can be made to the PT supervisor within 48 hours of scheduled training.

LATENESS: If client signs on to a session late, the session will still end on time. The trainer will remain available for the entire time for the scheduled session.
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Terms & Conditions Specific to Non-Paid Access or Trial Access
Complimentary Access/Basic Access to the Sweat For Good app is available to individuals 15 years of age and older. A select number free designated Online Fitness classes are offered with Complimentary Access/Basic Access. Trial users can upgrade to paid programs and/or services at any time within the Sweat for Good App.

You must be an active paying member of the YMCA of Greater Toronto to access any in-person programming at one of our physical locations. No cash value; not for resale or transferable; non-refundable.
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General Terms & Conditions
As a YMCA member I understand and agree:
1. A YMCA membership is not transferable, and I will not share my access with another individual.
2. I will notify the YMCA of any changes in my contact information (mailing address, phone #, email or emergency contact details).
3. I have certain recourse rights, if any debit does not comply with this agreement. For example, I have the right to receive reimbursement for any debit that is not authorized or is not consistent with this Pre-authorized Debit Agreement. To obtain more information on my recourse rights, I may contact my financial institution, or visit www.cdnpay.ca.
4. Cancellation policy: A membership can be cancelled at any time. Cancellations will not be back-dated. No refund shall be issued on monthly payments. Access to online group fitness classes will be terminated as of your monthly paid until date. The onus is on the account holder to ensure the monthly deductions have been discontinued.
5. The YMCA welcomes you to return at any time. Please note that published rates and membership offerings at time of re-activation will apply.
6. The YMCA reserves the right to terminate membership privileges, without refund, for an account overdue more than 60 days, or suspend/cancel a membership in its sole discretion for inappropriate behaviour or failure to comply with the YMCA Etiquette Statement.
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Your YMCA Etiquette Statement- Our commitment to each other
The YMCA is a shared experience for everyone to enjoy. Each of us can make it better for all by being considerate to others. YMCA members, staff and volunteers pledge to treat one another with respect and dignity. The YMCA reserves the right to suspend or cancel a membership in its sole discretion for inappropriate behaviour or failure to comply with the Etiquette Statement.
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Limitation of Liability
While YMCA staff and instructors make every reasonable effort to minimize exposure to known risks, the YMCA recommends that you consult with your physician before participating in any YMCA program. Neither the YMCA nor its staff, instructors or volunteers are licensed medical care providers and have no expertise in determining the effect of any specific program such as an exercise program, or equipment on a medical condition. You understand and agree that in registering for a YMCA program you may be involved in physical activity and that with any physical activity there is a risk of injury. By participating in YMCA programs you agree that you are participating voluntarily and do so at your own risk and you agree to fully release the YMCA and its officers, directors, agents, staff, instructors and volunteers from all claims or lawsuits for any injuries, death, property damage or theft, losses, or any other liability of any kind, arising directly or indirectly out of your participation in YMCA programs.
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General
These Terms and Conditions shall be governed by and construed in accordance with the laws in force in the province of Ontario and the federal laws of Canada applicable therein, and any dispute arising hereunder shall be resolved exclusively by the courts in the province of Ontario.
The YMCA may update these Terms and Conditions at any time without notice to you. The YMCA may further, in its sole discretion, suspend or terminate access to its website or any of the services provided on its website, change or make improvements to any portion of its website information or services, without notice to you.
Please review these Terms and Conditions from time to time, as your continued Website usage will mean that you accept these changes.
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I have read, understood and freely accept the fee and terms and conditions. I confirm that I am of age of majority. If applicable, I have the authority to agree to the terms on behalf of any member(s) of my family joining the YMCA.